If you’re a business owner, you know how important it is to have a good CRM (customer relationship management) system in place. A CRM can help you track customer interactions, manage sales pipelines, and improve customer service. But with so many different CRM systems on the market, it can be hard to know which one is right for you.
That’s why we’ve put together this comprehensive guide to free CRM systems. We’ll compare the features, pricing, and customer support of the top free CRM systems on the market, so you can make an informed decision about which one is right for your business.
Free CRM Comparison: Features
Contact Management
– Track customer contact information, including name, email, phone number, and address
– Organize contacts into groups and segments
– Import and export contacts from other systems
Sales Management
– Track sales leads and opportunities
– Manage sales pipelines and workflows
– Create and send quotes and invoices
– Generate sales reports
Marketing Automation
– Create and send marketing emails
– Track email campaigns and measure results
– Manage social media accounts
– Create and publish landing pages
Customer Service
– Track customer support tickets
– Manage customer service queues
– Create and manage knowledge bases
– Provide self-service support options
Free CRM Comparison: Pricing
| **CRM System** | **Free Plan** | **Paid Plans** |
|—|—|—|
| HubSpot | Free for up to 1,000 contacts | Starting at $45/month |
| Salesforce | Free for up to 10 users | Starting at $25/user/month |
| Zoho CRM | Free for up to 3 users | Starting at $12/user/month |
| Insightly | Free for up to 2 users | Starting at $29/user/month |
| Freshsales | Free for up to 10 users | Starting at $15/user/month |
Free CRM Comparison: Customer Support
| **CRM System** | **Support Channels** | **Support Hours** |
|—|—|—|
| HubSpot | Phone, email, chat, knowledge base, community forum | 24/7 |
| Salesforce | Phone, email, chat, knowledge base, community forum | 24/7 |
| Zoho CRM | Phone, email, chat, knowledge base, community forum | 24/7 |
| Insightly | Phone, email, chat, knowledge base | Monday-Friday, 9am-5pm PST |
| Freshsales | Phone, email, chat, knowledge base | 24/7 |
Free CRM Comparison: Which One is Right for You?
The best free CRM system for you will depend on your specific needs and budget. If you’re a small business with a limited budget, HubSpot’s free plan is a great option. It offers a wide range of features, including contact management, sales management, marketing automation, and customer service.
If you’re a larger business with more complex needs, Salesforce’s free plan may be a better option. It offers more advanced features, such as lead scoring, opportunity management, and case management.
Zoho CRM’s free plan is a good option for businesses of all sizes. It offers a wide range of features, including contact management, sales management, marketing automation, and customer service.
Insightly’s free plan is a good option for small businesses with simple needs. It offers basic contact management, sales management, and marketing automation features.
Freshsales’ free plan is a good option for small businesses with a focus on sales. It offers a wide range of sales management features, including lead scoring, opportunity management, and quote management.